The Nigerian Communications Commission (NCC) has called for stronger collaboration with creative industry stakeholders to address emerging challenges within Nigeria’s digital and communications space.
Speaking at a recent engagement, agency head, Idris Olorunnibe emphasized the growing influence of creative practitioners, such as content creators, filmmakers, and digital media professionals in shaping public discourse and online ecosystems. The Commission noted that as digital platforms expand, so do concerns around content regulation, misinformation, and responsible usage.
The agency highlighted the need for a multi-stakeholder approach, stressing that government regulators alone cannot effectively manage the complexities of today’s digital environment. Instead, collaboration with creatives was described as essential to developing balanced policies that both protect users and support innovation.
Officials also pointed out that Nigeria’s creative sector continues to play a significant role in economic growth and global cultural influence. However, this growth brings increased responsibility in ensuring that content aligns with national values and does not contribute to harmful online trends.
The NCC reaffirmed its commitment to engaging industry players through dialogue, partnerships, and policy frameworks aimed at fostering a safer and more productive digital space.
The move comes amid broader conversations in Nigeria about the regulation of online content and the role of digital creators in shaping societal narratives.
Before Abdulrahman Abdulrazaq stepped into office as Kwara Governor, Ilorin wore the look of a quiet city waiting to be noticed. COVID 19 hit it badly.
The airport, in particular, told a familiar story, one of hesitation and neglect. Daily flights? That was a luxury the state could hardly boast of.
Back then, the economy simply didn’t have the muscle to sustain the kind of business and social buzz that keep airlines interested. Operators came, looked around, did the math and quietly stayed away.
For those who dared, it was a gamble. Only one airline kept the route alive, and even then, flights were anything but reliable.
Then came Abdulrazaq, and with him, a shift in tempo.
Rather than patching symptoms, his administration went for the roots. Moribund companies got a second look, key sectors like education, health, and agriculture were confronted head-on, and infrastructure became more than a talking point, it became a mission.
Roads stretched smoother across the city, new structures began to rise with confidence, and urban spaces started to breathe again.
Slowly but surely, Kwara found its rhythm.
Today, the story has changed. Insecurity is a concern in some border areas but generally life is better than it used to be. Activities in Ilorin say a lot about the renewed economic pulse of the state. The city is no longer waiting to be discovered; it is announcing itself.
Across Kwara, there’s a visible transformation. Roads don’t just connect, they impress. Architecture isn’t just functional, it inspires. Public spaces are gaining character, and empowerment programmes are weaving governance into the daily lives of the people. For many indigenes, politics aside, there is a growing sense of pride in what is unfolding.
Behind the scenes, key figures are driving this machinery. Aminat Ahmed El-Imam oversees the health sector, while Lawal Olohungbebe steers education. Their efforts, alongside others, form the backbone of the administration’s broader agenda.
To get a closer look at these developments, we spoke with Abdulquawiy Abdulganiyu Olododo, a prominent APC chieftain and commissioner for works in the last week of March. During the interview, he offered insights into both the strides and the struggles of governance under Abdulrazaq.
In this edition, we bring you images and excerpts from Olododo’s reflections on infrastructure development over the past seven years, what he describes as bold, far-reaching, and in many ways unprecedented since the creation of the state. In a conversation with Saturday Editor Onochie Anibeze and Demola Akinyemi, Olododo lays out what he believes are the defining infrastructure achievements that have carved Abdulrazaq’s name into Kwara’s history.
Education and health will take the spotlight in subsequent editions. For now, the focus is clear: This is part of Kwara’s infrastructure story told through the eyes of a man who has watched it unfold, brick by brick, road by road.
What was the state of infrastructure and roads in Ilorin and indeed Kwara state about seven years ago,when Governor AbdulRahman AbdulRazaq was sworn in as the governor and what is it like now?
When His Excellency, Governor AbdulRahman AbdulRazaq, assumed office in 2019, the condition of our road infrastructure was frankly deplorable. Many critical routes had collapsed, township roads were neglected, and several communities were practically cut off.
The administration had to begin with emergency interventions just to restore basic mobility.
Today, the difference is clear and measurable. We have transitioned from just repairs to a structured, statewide infrastructure programme. Across Kwara, we have completed 330.77km of kilometres of roads, with 257.96km ongoing, spanning urban renewal, rural access, and major connecting Local Government corridors. What you see today is not just road construction, it is a deliberate rebuilding of the state’s economic backbone.
In the past seven years, what would you describe as the most significant milestones your ministry has achieved in road construction and infrastructure development?
The most significant milestone over the past seven years would be the scale and structure of the work done. His Excellency has embarked upon more road infrastructure than the combined previous administrations since 1999, (882.73km) including the Federal Government Tax credit scheme intervention. But beyond numbers, we have changed the philosophy, from isolated projects to a coordinated development agenda.
A major highlight is the Rural Access and Agricultural Marketing Project (RAAMP), which connects farming communities to markets. The Governor was also able to facilitate a strategic intervention to achieve a ring road for the State through the innovative Tax credit scheme of the Federal Government spanning over 290km of road. So the milestone is not just roads, it is connectivity, productivity, and long-term planning.
Can you provide insights into the number and scale of projects completed under your leadership, and how these have impacted economic growth and connectivity across the state?
We are looking at hundreds of kilometres of roads across the state, completed, ongoing, and facilitated through partnerships.
To properly break it down, we have 330.77km of road already completed, 257.96km ongoing, including the 209.77km of the RAAMP project, and also the 294km of the Federal Government intervention he facilitated is also ongoing with about 72km of it completed as we speak. At different points, we have handled well over a hundred projects simultaneously across the three senatorial districts. These range from urban renewal road projects in Ilorin to township roads across the state, to strategic rural roads and major economic corridors. We have also completed over 200 interlocking projects across several communities in Kwara State. The very first of its kind in the history of kwara state.
These interlocking projects were introduced to serve communities that have been deprived of road network since the creation of the state, and now they are accessible. Also, places that were swamped with water, muddy neighborhoods, now wear a new look, accessible, and cleaner due to the interlocking projects.
The impact of these projects have been profound, from reduction in travel time across key routes, to Improved access to markets for farmers, to Lower transportation costs, to Increased commercial activity, etc. Infrastructure is the foundation of economic growth, and we are already seeing those benefits materialise across Kwara.
What innovative strategies or policies has the ministry introduced to improve project delivery, quality, and cost efficiency during this period?
For smooth project delivery and quality, we have deployed a system that allows the leadership of the ministry have a real time update on all awarded projects being supervised by our qualified Resident Engineers, we have also invested in the training and retraining of all our engineers to ensure they are up to date with the required exposure necessary to match the 21st century demand, and our ambition with infrastructure development in the State.
Second, we have a diversified funding sources, combining state resources, development partner support, and intervention model like the tax-credit financing.
Third, we emphasised value for money delivery ensuring that projects meet standards without unnecessary cost inflation.
How has your ministry addressed challenges such as funding constraints, contractor performance, and maintenance of existing infrastructure?
These challenges you’ve mentioned are real, but with the kind of leadership we have in Kwara today, we’ve been able to manage the challenges with discipline, structure, and tunnel.
On funding, we prioritised projects and leveraged partnerships to stretch resources further.
On contractor performance, we insist on strict adherence to specifications and timelines. Accountability is key.
On maintenance, we moved away from ad-hoc repairs to a system-driven approach, it’s why you are also seeing the massive rehabilitation and upgrades of most of our roads.
The goal is simple: every kilometre of road must deliver long-term value to the people. In what ways have your projects improved the daily lives of citizens, particularly in rural and underserved communities?
The impact of these projects is very real and very human.
In our rural communities, these are not just roads, to them, it means;
Farmers getting produce to market without losses
Easier access to healthcare and education
Lower transport costs
Improved quality of life
While for the urban residents, it means reduced traffic stress, better drainage, safer roads, aesthetically pleasing environment, and a more vibrant business environment. We fully understand Infrastructure is not just concrete and asphalt, it is dignity, opportunity, and inclusion.
You must be the lucky ministry going by the massive works your ministry is doing. Do you agree with this? And looking back, how proud are you about the things the govt of Abdulrahman Abdulrazaq has achieved?
I would not describe us as merely lucky, I would say we have been privileged to work under a governor who made infrastructure a serious development priority and backed that priority with political will. Road development at this scale does not happen by chance. It requires vision, budgeting, institutional discipline, follow up, and the readiness to think outside the box as funds required for these level of developments go beyond the regular budgetary allocations. It’s where the RAAMP and FG Intervention comes to play.
Personally, I would say I am proud because the achievements are visible and measurable.
When official figures show that this administration has exceeded the combined road records of the previous three administrations, that says something important about ambition and execution.
Beyond the numbers, I am proud that the works have touched all three senatorial districts and have begun to reposition Kwara from a largely salary dependent state to one that increasingly thinks in terms of productivity, connectivity, agribusiness, tourism, and investment.
To put it in proper context, we have completed 113.57km of roads in Kwara Central, while 65.5km are ongoing, totaling 179.07km in Kwara central. In Kwara South, 117.74km of roads have been completed, while 96.19km are ongoing, totaling 213.93km. In Kwara North, we have completed 99.46km, while 96.27km are ongoing, totaling 195.73km. Also, of the 294km of the Federal Govt. Tax credit scheme intervention, 252km of it connects the Kwara North senatorial district upto the border of Kwara with Benin republic through Baruteen LGA, while the 42km left connects Kwara Central to Kwara South senatorial district.
What legacy projects or reforms would you say will have the most lasting impact, and how do they position the state for future development? The AA govt appears to have made things easy for the next APC governorship candidate in Kwara. Your parting words on this!
The most enduring legacies, in my view, are not just individual roads but the systems and strategic corridors we are leaving behind. From the road network of high impact corridors across the state, especially the rural access roads and the facilitated tax-credit road projects that will improve internal and interstate economic movement. Also, is the broader urban renewal and infrastructure agenda, which has changed the development conversation in Kwara from managing decline to planning growth.
Politically, when people can see and feel the impact through roads, infrastructure, and improved livelihoods like we are witnessing in Kwara State today, then naturally it builds confidence in continuity. My parting words would be that the most important thing is not the ease of politics, but the continuity of progress.
Kwara has seen what focused leadership can achieve, and the task ahead is to deepen that progress, protect the reforms, and keep development people-centered
In a move that has sent ripples through the political landscape of the “State of Harmony,” the youth demographic of Kwara State has made a definitive stand regarding the future of both the state and the nation.
Under the organized banner of the Kwara Youth for Good Governance, representatives from all 16 Local Government Areas (LGAs) have formally declared their unwavering support for the re-election of President Bola Ahmed Tinubu and the gubernatorial candidacy of Engr. Femi Sanni, affectionately known by his supporters as “Araba.”
The declaration, contained in a detailed communiqué issued on Friday, marks a significant shift in local political dynamics. It suggests a strategic alignment between the youth’s vision for federal continuity and a fresh, technocratic approach to state leadership.
The communiqué follows weeks of what the group described as “extensive grassroots consultations, town hall assessments, and rigorous internal debates.”
From the northern reaches of Baruten and Kaiama to the industrial hubs of Offa and the capital in Ilorin, the message from the youth was singular: Kwara requires a leadership synergy that connects the “Renewed Hope” agenda in Abuja directly to the streets of Kwara.
Salman Idris Olamilekan, the Convener of Kwara Youth for Good Governance, signed the document, emphasizing that this was not a decision made in a vacuum.
We have watched, we have listened, and we have analyzed the trajectory of our nation and our state,” Olamilekan stated. “This endorsement is the result of a collective realization that Kwara cannot afford to be an island. We need a bridge-builder at home and a reformer at the center.
A significant portion of the communiqué was dedicated to the administration of President Bola Ahmed Tinubu. Despite the complexities of national economic reforms, the Kwara youths expressed a sophisticated understanding of the “long game.” They commended the President’s boldness in tackling structural issues that have historically hindered Nigeria’s growth.
The group highlighted several key areas where the Tinubu administration’s direction aligns with youth interests.
The youths argued that “changing horses mid-stream” would only reset the progress made in the last few years, asserting that continuity at the federal level is the safest bet for national growth.
While the federal endorsement focused on stability, the state endorsement for Engr. Femi Sanni focused on transformation. The nickname “Araba” referring to the mighty Mahogany tree is symbolic of the strength, shelter, and deep roots Sanni has established within the Kwara community.
The Kwara Youth for Good Governance meticulously detailed why Sanni is their choice to succeed the current administration. According to the communiqué, the “Araba” vision is built on four pillars.
As an engineer, Sanni is viewed through the lens of a “fixer.” The youths expressed a preference for a leader who understands the mechanics of infrastructure, urban planning, and industrialization. In a state looking to modernize its economy, a technocratic background is seen as a major asset.
The group praised Sanni’s “people-oriented” approach. Unlike the ivory-tower politics often criticized by the youth, Sanni’s campaign has been characterized by direct engagement with local artisans, students, and young entrepreneurs.
This announcement is more than just a statement on paper; it is a call to action. The group revealed that they have already begun setting up “Good Governance Directorates” across the 193 wards of Kwara State. These directorates will serve as hubs for voter education, mobilization, and the promotion of the Tinubu-Sanni ticket.
The youths pledged their readiness to engage in a door-to-door campaign to explain the benefits of this partnership to the elderly, the market women, and their fellow young citizens. They emphasized that this declaration was made “freely and independently,” aimed at correcting the narrative that youth involvement in politics is purely transactional.
The communiqué concluded with a powerful plea for unity among Kwarans. The youths stressed that the era of divisive politics must give way to an era of “Inclusion and Progress.”
By backing a seasoned engineer like Sanni and a veteran reformer like Tinubu, the Kwara Youth for Good Governance believes they are securing a future where the “State of Harmony” becomes the “State of Prosperity.”
As the political season heats up, this 16-LGA endorsement serves as a formidable baseline for the conversations to come. Whether in the bustling markets of Ilorin or the quiet farmlands of Patigi, the name “Araba” and the call for federal continuity are now firmly etched into the Kwara political lexicon.
A coalition of young professionals, entrepreneurs, and student leaders under the aegis of Kwara Youth for Good Governance (KYFGG) has officially declared its support for Engr. Femi Sanni, popularly known as Araba, as their preferred candidate for the 2027 governorship election in Kwara State.
The endorsement was made public on Friday during a press conference held at the Arca Santa Event Place in Ilorin, where the group’s convener, Salman Idris Olamilekan, read a detailed speech outlining the reasons behind the decision.
According to the group, the endorsement is not based on emotion or political sentiment, but on “evidence, credibility, capacity, and compassion.”
Why Araba?
Speaking on behalf of the coalition, Olamilekan described Engr. Sanni as “a builder in every sense of the word” – a businessman with a verifiable track record in enterprise, job creation, and economic foresight.
“We see more than a politician. We see a leader who understands how wealth is created, sustained, and expanded,” Olamilekan said. “At a time when youth unemployment remains a critical concern, Kwara needs a governor who has actually built things.”
The group also highlighted Sanni’s sustained investment in sports development, noting that his grassroots sporting initiatives have provided platforms for young talents to thrive, stay engaged, and pursue excellence.
“Sports is not just recreation – it is a tool for discipline, unity, and opportunity. Engr. Sanni’s contributions in this space prove he understands youth engagement as a pathway to a stable and progressive society,” the convener added.
Humanitarian footprint and political consistency
Beyond business and sports, KYFGG pointed to Sanni’s quiet but meaningful humanitarian interventions across Kwara communities, describing them as evidence of empathy and character.
“His compassion goes beyond the spotlight. That speaks to a leadership spirit that prioritises people over personal gain,” Olamilekan noted.
The group further stated that Sanni has not emerged overnight in politics. He has grown within the progressive system, contributed to grassroots mobilisation, and remained committed to inclusive, consultative governance.
Support for Tinubu’s re-election bid
In a separate communique issued alongside the endorsement, KYFGG declared its support for the re-election of President Bola Ahmed Tinubu, GCFR, for the sake of continuity and stability in Nigeria.
“We recognise and appreciate the leadership direction and reform efforts of President Tinubu’s administration. Continuity at the centre, aligned with competent and people-driven leadership in Kwara, will deliver maximum development impact,” the communique read.
Call for unity and inclusive process
The youth group also called on political leaders, party members, civil society, and the general public to embrace a consultative process that reflects the true will of the people.
“Our support for Engr. Femi Sanni is rooted in credibility, capacity, and compassion. He represents not just a choice, but a direction – leadership that works, empowers, and delivers,” Olamilekan said.
The coalition reaffirmed its readiness across all local government areas in Kwara to support a vision anchored on unity, inclusion, and people-centred governance.
As the 2027 gubernatorial race begins to take shape, the endorsement by a significant youth coalition adds weight to the growing calls for Engr. Femi Sanni (Araba) to fly the APC ticket and lead Kwara State into a new era of enterprise-driven governance.
The political atmosphere in Kwara State is buzzing following the sudden resurfacing of archival photographs featuring Engr. Femi Sanni, popularly known as Araba — a development that is fast gaining traction across political circles and social media platforms.
What initially appeared as a nostalgic throwback has quickly evolved into a trending political conversation, with many observers saying the images may reshape ongoing narratives around leadership, legacy, and succession ahead of the 2027 governorship race.
At the heart of the discussion are powerful visual moments captured during the formative years of Nigeria’s progressive political movement. One of the widely circulated photographs shows Araba at a convergence of the defunct Alliance for Democracy (AD), a gathering regarded as a cornerstone in the evolution of modern progressive politics in the country.
In the same frame is President Bola Ahmed Tinubu, seated among key figures of the movement. However, what has drawn particular attention is not just Tinubu’s presence, but Araba’s visible positioning within the fold — not as a distant observer, but as an active participant in the political circle at the time.
For many analysts, this image reinforces claims of his longstanding ties to the progressive bloc, long before current alignments began to take shape.
Another photograph fueling the conversation captures a younger Araba in close interaction with the late Abraham Adesanya, one of the most respected figures in Nigeria’s pro-democracy and progressive history.
The image has been widely interpreted as evidence of ideological proximity and possible mentorship, further deepening arguments about Araba’s political pedigree.
Across Kwara’s political landscape, the images are being described as “quietly disruptive.” Without overt statements or direct political messaging, they appear to challenge existing assumptions about who holds authentic roots within the progressive tradition in the state.
Political watchers note that in an era where many aspirants are positioning themselves as torchbearers of that legacy, Araba’s resurfaced visual history introduces a different dimension to the conversation — one anchored in documented participation rather than recent political alignment.
“This is not about rhetoric; it’s about verifiable history,” a political analyst in Ilorin noted. “These images provide context, and context matters, especially when questions of credibility and continuity come into play.”
The development has also sparked wider debate about what truly defines belonging within a political tradition. Is it long-term involvement in foundational movements, personal interactions with ideological leaders, or present-day affiliations?
While no direct comparisons have been made, the implications of the trending images are not lost on politically engaged audiences. Many see them as subtly reframing the narrative ahead of what is expected to be a highly competitive 2027 governorship race in Kwara State.
As conversations continue to build online and within party structures, one thing is clear: the re-emergence of these photographs has injected fresh momentum into Kwara’s political discourse.
In a landscape where perception often shapes reality, Araba’s past — now vividly brought back into the spotlight — may prove to be a significant factor in the battles ahead.
And as the debate unfolds, one enduring political truth is once again reinforced: in politics, history is never truly in the past.
A leading governorship aspirant in Kwara State and Chairman of FlowFM 92.7, Araba Femi Sanni, FNICE, FNSE, has extended Easter greetings to Christians in Kwara State and across Nigeria, urging them to embrace the values of sacrifice, love, and renewal that define the season.
In his Easter message, Sanni described the resurrection of Jesus Christ as a symbol of hope and the promise of a new dawn, noting that the message strongly resonates with the aspirations of the people.
“Easter is a celebration of victory over darkness, life over death, and hope over despair. As I seek to serve the good people of Kwara State as their next governor, I am inspired by the selflessness of Christ’s sacrifice.
“True leadership demands service, humility, and the willingness to put others first,” he said.
Sanni also called on Christians to use the occasion to pray for peace, progress, and unity in Kwara State, while extending love and support to the less privileged in society.
He reaffirmed his commitment to leadership built on transparency, inclusive development, and the welfare of all Kwarans, regardless of faith or background.
“Let the joy of Easter fill our hearts and homes. As we celebrate, let us remember that together, we can build a state where every citizen continues to thrive, where opportunities abound, and where governance truly serves the people. Happy Easter to all,” he added.
The gubernatorial hopeful concluded by wishing the Christian community a blessed Easter celebration and assuring them of his unwavering commitment to the Kwara project.
Engr. Femi Sanni. FNICE, FNSE (Araba) has officially declared his intention to contest the Kwara State governorship, calling for a consultative and inclusive process in choosing the next leader of the state.
He said stakeholders must remain sensitive to the yearnings of the people, stressing that Kwara’s future should be shaped by the collective voice of its citizens.
According to him, leadership must be anchored on competence, proven track record, integrity, and inclusiveness as the foundation for sustainable development.
The APC stalwart, who said his decision followed wide consultations across the three senatorial districts, positioned himself as a bridge-builder committed to unity and progress, while outlining priorities around youth empowerment, economic growth, and transforming Kwara into a conference and business hub.
“Kwara belongs to all of us — Kwara tiwa ni,” he said, pledging people-centered governance and accelerated development across the state. More details are expected as the story develops.
As permutations over the 2027 governorship race in Kwara State gather momentum, Araba Femi Sanni, FNICE, FNSE on Wednesday called for a broad-based, consultative process in selecting a successor to Governor AbdulRahman AbdulRazaq, while also commending All Progressives Congress, APC leadership for the smooth management of party affairs so far.
Araba made this known after a strategic meeting in Abuja with Mallam Lanre Issa-Onilu, Director-General of the National Orientation Agency (NOA), who has recently declared interest in the governorship race. Positioning himself within the unfolding political conversation, Araba stressed that the choice of the All Progressives Congress (APC) candidate must reflect wide consultation and concensus building. “Only a consultative and inclusive process can produce a leader truly deserving of Kwara.
“This is what we have been doing in APC in Kwara,” he said.
The meeting between the two political figures is already fuelling fresh speculation within Kwara’s political circles about a possible governorship bid by Araba, given his longstanding ties with key stakeholders at both state and national levels.
While he stopped short of declaring his ambition, Araba’s remarks signalled alignment with Issa-Onilu and hinted at a shared political direction ahead of 2027.
“Mallam Issa-Onilu and I are not just friends; we are political soulmates. Our vision for Kwara has always been aligned,” Araba stated.
“Even on the critical decisions ahead in 2027, our thinking remains the same.”
On the contentious issue of ticket allocation within the APC, Araba reiterated that a consultative approach remains the most viable pathway, invoking Governor AbdulRazaq’s earlier stance on neutrality.
“The governor has made it clear from the outset — he has no anointed candidate,” he noted.
“He has also emphasised that the candidate must emerge through broad consultation. That remains the only credible path if we are to sustain and consolidate on the gains recorded so far.”
With political consultations intensifying and subtle alignments emerging, Araba’s intervention adds a new layer to the evolving succession dynamics in Kwara. His careful positioning — without an outright declaration — is likely to keep observers watching closely in the coming days.
2022 was the year Kwara recognised my work under the administration of His Excellency, Mallam AbdulRahman AbdulRazaq(CON). At the Kwara State Government Dinner and Awards, I was honoured as Best Media Personnel in Kwara State—a milestone that validated years of promoting, portraying, and helping structure how government work reaches the people. The night was a magical one—lights, laughter, colleagues and mentors in one room—and the feeling that the path to more prosperity will come with ease settled in my chest and hasn’t left.
To every young person reading this: your dreams are valid. I never imagined receiving such a prestigious acknowledgement from my home state, and that recognition convinced me there is a level playing field for anyone willing to strive under this administration. Four years on, the aura of that evening still feels fresh, like a recent memory rather than a distant plaque on a shelf. Looking back makes one thing clear: I’m capable of driving organic, impactful engagements in Kwara and beyond—and the runway ahead is open. The shared dream is achievable; we can build it in layers—community by community, story by story—until the small rooms we started in become platforms that carry others.
To my fellow media professionals, thank you for your unwavering support over time. Your camaraderie, your critiques, your late-night edits and early-morning shoots—those are the invisible scaffolding behind any public recognition.
His Excellency, Mallam AbdulRahman AbdulRazaq (CON), thank you for the recognition and for creating the space for merit to be seen and rewarded. Your administration’s emphasis on opportunity and performance gave my work a stage; I’m grateful for the trust and for an environment where effort can translate into impact.
As the chess master reminds us, we can achieve Greater things from a Small Place—and Kwara is proof.
The Nigerian Communications Commission (NCC) said it has directed Mobile Network Operators (MNOs) to provide compensation to subscribers whose network quality of service experience is below specified targets within specific locations.
In a Sunday statement, the Commission noted that its position is that subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery.
Under this directive, erring operators will compensate affected users directly for breaches of Quality of Service (QoS) Key Performance Indicators (KPIs).
Mobile Network Operators (MNOs) will be required to pay these compensations for instances of poor quality of service recorded within specified time frames.
“The compensation will be provided in the form of airtime credits, calculated based on subscribers’ average spending patterns and their presence within Local Government Areas where service failures occur”, according to the statement.
The directive is rooted in the Commission’s broader regulatory philosophy that places the consumer at the centre of Nigeria’s telecommunications ecosystem.
“Telecommunications services today underpins economic activity, social interaction, and access to digital opportunities. When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system.
“While regulatory fines have traditionally served as a deterrent against poor service delivery, the Commission is adopting a more consumer-focused approach that strengthens accountability within the industry”.
The Commission explained that it has designed this measure to complement existing and ongoing efforts to strengthen service quality monitoring and enforce performance standards.
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Further to this directive by the Commission to MNOs on compensation to consumers, the Commission has mandated Tower Companies that own the critical infrastructure for Quality of Service delivery, such as masts, to invest in infrastructure with measurable outcomes using sums that it has fined these companies, in addition to other financial fines the Commission will deem appropriate.
“The Commission will continue to reinforce the obligation of operators to invest consistently in network resilience, capacity expansion, and infrastructure upgrades to meet the growing demand for telecommunications services.
“At the same time, it will deploy regulatory tools that promote fairness, transparency, and accountability across the sector, ensuring that every subscriber receives the quality of service they deserve while sustaining a telecommunications industry capable of powering Nigeria’s digital future”, the statement added.
